Terms and Conditions
Please read these terms carefully before booking with us.
About these terms
These terms and conditions apply to all services provided by Gold Medal Travel (“we”, “us”), a company registered in the UK (Company Registration # 17041234). By making an enquiry or booking with us you agree to these terms.
Our role
We act as an independent travel agent. Flights, hotels and other travel services are provided by third-party airlines and suppliers, whose own terms and conditions also apply to your booking.
Quotes and prices
Prices and availability are subject to change until your booking is confirmed and payment is received. Quotes given by phone, WhatsApp or email are not a guarantee of availability.
Booking and payment
A booking is confirmed only when we have received the required payment and have issued confirmation to you. Full or partial payment may be required at the time of booking, as advised by our team.
Passenger details
You must provide passenger names exactly as they appear on each traveller’s passport or travel document. Corrections or name changes may be refused by the airline or may incur charges.
Changes and cancellations
Changes and cancellations are subject to the fare rules of the airline or supplier. Airline and supplier charges, plus any service fee from us, may apply. Some tickets are non-changeable and non-refundable.
Travel documents and visas
You are responsible for holding valid passports, visas, health documents and any other entry requirements for every country you travel to or transit through. We can offer assistance, but we cannot guarantee visa approval.
Schedule changes and delays
Airlines may change or cancel flights and schedules. We will pass on information we receive, but we are not responsible for delays, cancellations or changes made by airlines or other suppliers beyond our control.
Travel insurance
We strongly recommend that you take out appropriate travel insurance at the time of booking.
Liability
To the extent permitted by law, we are not liable for any loss, damage, delay or injury caused by airlines, hotels or other suppliers, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.
Complaints
If you have a problem with your booking, please contact us as soon as possible on +44 203 9833 499 or at info@buddytravels.co.uk so that we can try to resolve it.
Changes to these terms
We may update these terms from time to time. The version published on this website applies at the time of your booking.
Contact
Gold Medal Travel, 49 Perry Villa Drive, Birmingham, England B42 2LG. Phone: +44 203 9833 499. Email: info@buddytravels.co.uk.